Customers may request returns within the applicable return period stated in our published terms and required by consumer protection law. Return eligibility depends on the product, its condition, the reason for return, and applicable legal rights. Products should be returned with their original accessories and packaging where reasonably possible. Applicable consumer rights remain unaffected. Contact Electsa customer support with your order number and reason for the return. Our team will provide the relevant instructions. Return shipping costs depend on the reason for the return and applicable legal requirements. Any charges will be communicated before arranging the return. Approved refunds are processed through the original payment method where possible. The time required for funds to appear depends on the payment provider and applicable legal requirements.